Privacy Policy
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MOOD INTERIORS NZ respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 2020.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you interact with us, including through our website, enquiries, bookings, and services.
1. What Information We Collect
We may collect personal information including:
• Full name
• Email address
• Phone number
• Property address
• Billing and payment details
• Enquiry and correspondence details
• Booking and service history
• Photographs of staged properties
• Website usage data such as IP address, browser type, and pages visited
We only collect information that is reasonably necessary to provide our services or operate our business.
2. How We Collect Information
Personal information may be collected when you:
• Make an enquiry
• Book or purchase services
• Communicate with us by phone, email, or online forms
• Use our website
• Engage us to stage a property
• Provide access details for a property
Information may also be collected automatically through cookies and analytics tools.
3. How We Use Personal Information
We use personal information to:
• Provide staging and related services
• Communicate with you about bookings, services, or enquiries
• Process payments and issue invoices
• Arrange access to properties
• Improve our services and website
• Send marketing communications, where permitted
• Maintain business records and comply with legal obligations
We do not sell personal information.
4. Photography and Marketing Use
Where staging services are provided, we may photograph the property before, during, or after staging.
These images may be used for marketing, portfolio, social media, advertising, and promotional purposes.
We do not intentionally identify individuals in marketing material.
If you wish to request limited use of images, this must be agreed in writing before services commence.
5. Disclosure of Information
We may disclose personal information to:
• Contractors and service providers assisting with delivery, removal, or administration
• Payment processors and accounting providers
• Professional advisers where reasonably required
• Authorities where required by law
We only share information necessary for these purposes.
6. Storage and Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure.
Information is stored electronically and or in physical records, with access restricted to authorised persons only.
No system is completely secure. By engaging with us, you acknowledge this risk.
7. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
8. Access and Correction
You have the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information
Requests should be made in writing. We may require verification of identity.
9. Cookies and Website Data
Our website may use cookies and similar technologies to improve functionality and analyse usage.
You may disable cookies through your browser settings, noting this may affect website performance.
10. Third-Party Links
Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those sites.
11. Overseas Disclosure
We may use cloud-based systems or service providers that store data outside New Zealand.
Where this occurs, we take reasonable steps to ensure comparable privacy protection applies.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The current version will always be available on our website.
Continued use of our services indicates acceptance of the updated policy.
13. Contact Us
If you have questions, requests, or concerns regarding privacy, please contact us using the details published on the MOOD INTERIORS NZ website.
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